BUSINESS PROCESS OUTSOURCING

Methodology

BPO project and related benefits such as savings, efficiency, etc. are not achieved overnight. Significant investment in terms time, efforts and money is often required from the pre-acceptance stage. Knowledge transfer is very critical to the success of the project. The appropriate strategy for every business will depend on its industry, size and unique processing requirement.

To optimize project success, AKTUS follows a well-designed methodology that will ensure quality results. The methodology is
divided into phases as follows:

I. Pre Acceptance
a. Obtain client requirements and expectations
b. Understand the business
c. Assess project requirements
d. Review environment
e. Review and validate project results
f. Obtain client approval

II. Process Agreement
a. Define people and processes
b. Define IT system requirements
c. Define collaboration requirements
d. Identify and evaluate risks
e. Prepare process plan
f. Obtain client approval

III. Pilot Testing
a. Organize project team
b. Conduct familiarization and training
c. Apply process plan
d. Implement pilot testing
e. Review and evaluate results
f. Finalize process plan
g. Obtain client acceptance

IV. Implementation
a. Implement process plan
b. Prepare requirements and reports
c. Perform quality audit
d. Continually improve
e. Manage process

Methodology is generally applied to all types of engagement but may vary depending on the needs, requirements and expectations of the clients.

CRITICAL SUCCESS FACTORS

The critical success factors for BPO engagements follows:
Deliberate BPO strategy that quantifies opportunities and outlines an implementation approach
Implementation of people, processes and platforms to support offshore processes
Approach to transferring process knowledge and expertise
Clearly defined roles and responsibilities for offshore, local and interface teams
Effective management and monitoring process for the offshore activities

HOME | SERVICES | METHODOLOGY | ABOUT US | AFFILIATES | LINKS | CONTACT US